IT Instructional Designer Specialist

Business Unit
United Wholesale Mortgage


Are you passionate about developing engaging learning programs and turning complex information into concise, understandable content? Then, we have an exciting opportunity for you! UWM is currently on the hunt for an Instructional Designer Specialist who can take the lead in crafting intuitive solutions for our dynamic team. This role is a perfect fit for someone with a Bachelor's Degree in Instructional Design or with 5+ years of experience in designing innovative learning experiences.


Imagine working in a fast-paced environment where your expertise in learning and development will make a real difference. You'll collaborate with talented peers, thrive on your exceptional communication skills, and manage a comprehensive Learning Management System. With a Master's Degree and IT industry experience as a bonus, you'll be driving UWM's IT Training programs to new heights. Are you ready to be part of something big and transform our learning landscape? Join us today for a fulfilling career at UWM! 


  • Conducting comprehensive needs analysis and extracting the requirements of a client to determine the best solution
  • Collaborating with Subject Matter Experts (SMEs) to develop materials that are relevant to the business and audience
  • Using data to measure the effectiveness of training materials and acting on any necessary changes
  • Writing outcomes for advanced-level courses
  • Developing e-learning, Instructor-Led Trainings (ILT), infographics, videos, training programs, and other materials to achieve the training needs of the IT organization
  • Completing a project through the entire ADDIE process
  • Establishing and maintaining productive relationships within the IT organization to gain valuable insights and knowledge
  • Creating blended courses for intermediate and advanced-level continuous training of IT team members
  • Supporting onboarding of new instructional designers at all levels
  • Conducting peer reviews of training materials 
  • Providing recommendations for improvements of materials and processes to leadership
  • Adding value to our team by being a team player, working towards team goals and by your self-motivated pursuit of excellence and personal growth
  • Mentoring and helping the Instructional Designers on the team level-up their skills by sharing your experiences and knowledge of the industry 


Must Have Qualifications:

  • Bachelor’s Degree in Instructional Design, adult education, or a related field OR 5+ years professional experience as Instructional Designer or position in Learning & Development
  • Extensive knowledge of learning theories and instructional design models
  • Experience collaborating with team members and business leaders in a corporate setting
  • 5+ year experience facilitating needs analyses
  • Experience developing and maintaining extensive training programs and/or certification programs
  • Exceptional ability to communicate effectively both verbally and in writing
  • Ability to explain complex information in clear, concise terms
  • Results-oriented, with the ability to independently complete assignments on time and manage multiple priorities concurrently
  • Excellent time-management skills and the ability to adjust in a fast-changing environment
  • Advanced proficiency in MS Office and multimedia tools (Vyond, Camtasia, Snagit, Canva, Adobe Audition, Audacity, etc.)
  • Proven experience of Articulate Storyline360 and Rise360 to develop interactive computer-based training modules
  • Experience with Learning Management System (LMS) as an administrator

Nice To Have Qualifications:

  • Master's Degree in Instructional Design, adult education, or related field
  • Experience working in the IT industry to develop training
  • 3+ years experience in project and/or vendor management
  • Knowledge of software development lifecycle
  • Knowledge of Agile and Scrum
  • Experience with Adobe Photoshop, InDesign, or Illustrator to create images and documents for training content
  • Basic programming background (HTML, CSS, JavaScript)
  • Experience with Cornerstone LMS 


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi



All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.


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