We’re looking for an accomplished, people-focused Team Leader to help us take our growing ServiceNow team to the next level. The ideal candidate has a passion for the ServiceNow platform, a solution-focused mindset, and can be relied upon for excellent collaboration and elite client service. As part of our IT leadership team, this Team Leader will be engaging with other IT leaders at all levels. We work in a fast-paced environment and we’re looking for a candidate that can successfully execute while growing their team members. Come join our team of over 1,400 Technology professionals at the most innovative and disruptive company in the fintech space!

• Lead a team of ServiceNow professionals, providing guidance, expertise, and mentoring as required
• Architectural planning, implementation, and maintenance of ServiceNow platform and custom applications
• Collaborate with stakeholders to translate business requirements into technical specifications
• Ensure the use of ServiceNow best practices and maintain platform KPIs
• Monitor, manage, and prioritize the backlog and workflow of the team
• Manage the planning and execution of system upgrades and oversees the roll-out of new applications
• Develop and implement strategies for the continuous improvement of the ServiceNow platform
• Maintain knowledge of the latest ServiceNow features and technologies, as well as industry trends
• Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
• Facilitate communication amongst your team, and between teams to ensure success
• Provide clear and concise communication to Senior Leadership on a regular cadence
• Participate in candidate interviews

Must Have:

• 5+ years experience working with the ServiceNow platform
• Certified Systems Administrator
• Certified Application Developer
• Development experience with Javascript, AngularJS, HTML, CSS and/or XML
• Experience working with REST and SOAP services
• System/Process Automation (Orchestration) experience
• Strong documentation/note-taking skills
• Excellent verbal communication skills
• Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency.
• Ability to work 100% on-site in Pontiac, Michigan

 

Nice To Have:

• IT Service Management implementation specialist, Customer relationship management implementation specialist
• ITOM IT operations management implementation specialist
• Computer science degree or equivalent
• ITIL Foundations 4.0 or higher
• ServiceNow Administrator Certification (Tokyo or Higher)
• ServiceNow Developer Certification (Tokyo or Higher)

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.