As a Content Analyst, you will focus on the delivery and maintenance of content viewed by our internal and external clients.  Must have the ability to make elaborate topics easy to understand.  

• Work with internal Subject Matter Experts and senior leadership to establish an organized process for the managment of content available in our knowledge base system. 

• Assist with facilitating the KB article process from ideation to publication.

• Manage content that allows clients to identify and understand our mortgage products, processes or guidelines.

• Work with SMEs to document our interpretation of investor guidelines 

• Gather and review metrics regarding common questions; identify gaps in current content and improve over time.

• Partner with multiple business teams as necessary to document and map business process to be built using a Digital Adoption Platform.

• Assist with search relevancy monitoring and tuning in the designated platform.

• Work with the Salesforce team as needed on knowledge article and process enhancements.

Must Have Qualifications:

• 1+  years of experience in a mortgage or banking environment 

• Outstanding written and verbal communication skills

• Strong experience with Word, PowerPoint and Excel etc.

• Experience with HTML is a plus!

• Attention to detail with a sharp eye for grammatical errors

• A team player who strives to improve their skillset, and takes direction and constructive criticism well

• Self-reliant, highly organized and able to prioritize under pressure

• Strong business acumen

• Positive attitude, with a desire for personal and professional development

• Ability to pinpoint problems and find creative solutions

• Ability to multitask in a fast-paced environment, anticipate and accommodate last-minute changes

• High School Diploma

• Onsite attendance is required

   

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.