Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients.  At UWM, we prioritize building relationships over transactions and are committed to delivering an exceptional client experience in every interaction.  The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates.  As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.

• Gain insights into each division within our CX Team.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Collaborate with our Magic Makers, Make It Right, LO Partner Points and AE menu platforms.
• Celebrate key milestones internally and externally.
• Learn techniques that cultivate a great client experience and how to effectively handle challenging experiences.
• Participate in incoming client calls alongside team.
• Apply your skills to improve processes and enhance workflow.
• Share ideas, provide suggestions and drive impactful change.
• Design and present business initiatives to leadership.

• Graduating with a bachelor’s degree in 2025 or 2026 (current junior/senior status)
• The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from the end of May to mid-August
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
• Ability to thrive in a team environment
• A strong work ethic
• A drive to succeed 

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.