We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise voice environment using a Plan, Build, Operate model.

• Support UWM Team Members by building phones for new hires, moves/adds/changes, application access & trouble tickets
• Perform basic administration of Cisco Unified Communications Manager, Cisco Unity Connection, call recording applications and PCCE
• Monitor Unified Communication system applications to ensure peak performance
• Handle 1^st level incident/trouble tickets & escalate to appropriate persons or groups if necessary
• Assist in monthly system patching & testing of Unified Communication systems
• Assist in application developments, supporting Unified Communications services and solutions 
• Provide regular status on tasks accomplished, current issues & progress toward goals
• Create job aides for training & process documentation
• Collaborate with other team members across IT and the business
• Participate in rotating on-call coverage or emergency response as needed

Required:

• Computer-related degree or equivalent experience
• 1+ years of experience in Information Technology
• 1+ years of experience with application administration
• Basic networking understanding
• Basic understanding of programming langauges 
• Basic Windows Server understanding
• Communicate technical issues and solutions in a clear, simple and understandable way
• Experience with Cisco Call Manager and Unity Connection
• Ability to work 100% on-site in Pontiac, Michigan

Preferred:

• BS or BA degree in networking, computer science, or CCNA or other similar certification
• Experience with Python, JSON, SQL and XML 
• Financial Services industry experience
• Experience with Packaged or Unified Contact Center Enterprise 

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.