Job Summary:

We are seeking a skilled and motivated team member to manage and guide our desktop engineering team. This role is responsible for leading the design, deployment, and support of end-user computing environments, ensuring optimal performance, security, and user experience across the organization.

Key Responsibilities:

• Lead and mentor a team of desktop engineers and admins to support, maintain, and enhance the desktop infrastructure.

• Design and implement desktop solutions including Windows image management, application packaging, and software deployment.

• Ensure patch management and compliance standards.

• Collaborate with IT leadership and other teams to align desktop engineering initiatives with broader IT strategies.

• Oversee incident and problem management related to desktop services, ensuring timely resolution.

• Ensure high availability and performance of desktop systems, including monitoring and proactive maintenance.

• Evaluate and recommend new technologies, tools, and best practices to enhance user productivity and system reliability.

• Develop and maintain documentation, deployment guides, and knowledge base articles.

• Drive continuous improvement through automation, scripting (e.g., PowerShell), and process optimization.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

• 3+ years of experience in desktop engineering, with at least 2 years in a leadership or senior role.

• Strong expertise in Windows OS deployment (e.g., SCCM, Intune, JAMF).

• Experience with Active Directory, Group Policy, and Microsoft 365.

• Knowledge of endpoint protection platforms, patching tools, and desktop virtualization (e.g., VDI).

• Strong troubleshooting and problem-solving skills.

• Excellent leadership, communication, and project management skills.

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Preferred Qualifications:

• Knowledge of the ServiceNow platform and reporting

• Experience with macOS support and MDM platforms like Jamf.

• Familiarity with ITIL practices and service management frameworks.

• Scripting knowledge (PowerShell, Python, etc.).

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.