The Servicing Trainer will be responsible for designing, developing, and delivering comprehensive training programs for our mortgage loan servicing team. This role requires a knowledgeable and engaging trainer with a deep understanding of loan servicing processes and regulations. The ideal candidate will have excellent communication skills, a passion for teaching, and the ability to enhance the skills and knowledge of our servicing staff. This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

 

• Design, develop, and deliver training programs for new hires and existing team members in the loan servicing team, covering topics such as mortgage loan servicing, payment processing, escrow management, loss mitigation, collections and regulatory compliance.
• Assess training needs and create customized training plans to address knowledge gaps and enhance employee performance.
• Develop training materials, including presentations, manuals, job aids, and e-learning modules.
• Conduct classroom and on-the-job training sessions to ensure team members have a thorough understanding of servicing processes and procedures.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making adjustments as needed to improve outcomes.
• Stay current with industry trends, regulatory changes, and best practices to ensure training content is up-to-date and relevant.
• Collaborate with team leaders and subject matter experts to identify training needs and develop targeted training solutions.
• Provide ongoing support and coaching to team members to reinforce learning and ensure the application of skills in the workplace.
• Maintain accurate records of training activities, attendance, and outcomes.
• Foster a culture of continuous learning and professional development within the Servicing team.

• Bachelor Degree or Minimum of 3 years of experience in mortgage servicing, with at least 2 years in a training or instructional role.
• In-depth knowledge of mortgage servicing processes, including payment processing, escrow management, loss mitigation, and regulatory compliance.
• Excellent communication and presentation skills, with the ability to engage and motivate learners.
• Strong instructional design and curriculum development skills.
• Proficiency in using training software and technology platforms, including e-learning tools and learning management systems (LMS).
• Strong analytical skills and the ability to assess training needs and evaluate training effectiveness.
• Exceptional organizational and time management skills, with the ability to manage multiple projects and priorities.
• Ability to work collaboratively with cross-functional teams and build positive relationships with employees at all levels.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.