The Assistant Vice President (AVP) of Mortgage Servicing will play a critical role in overseeing and managing the day-to-day operations of the mortgage servicing department. The AVP will ensure that all mortgage servicing activities are conducted in compliance with regulatory requirements, company policies, and industry best practices. This role requires strong leadership skills, a deep understanding of mortgage servicing, and the ability to drive continuous improvement in processes and customer service.

 

• Provide leadership and direction to the mortgage servicing team, including performance management, coaching, and development of staff.
• Foster a positive and productive work environment that encourages team collaboration and professional growth.
• Oversee the daily operations of the mortgage servicing department, including loan payment processing, escrow management, customer inquiries, and loss mitigation.
• Ensure all servicing activities are compliant with regulatory requirements and company policies.
• Develop and implement strategies to improve operational efficiency, accuracy, and customer satisfaction.
• Stay current with industry regulations, guidelines, and best practices related to mortgage servicing.
• Ensure the department's practices are in full compliance with federal, state, and local regulations, including RESPA, TILA, and CFPB guidelines.
• Coordinate with internal and external auditors to facilitate compliance reviews and audits.
• Maintain a high level of customer service by addressing escalated customer issues and complaints in a timely and effective manner.
• Develop and implement initiatives to enhance the overall customer experience.
• Identify opportunities for process improvements and implement changes to enhance efficiency, reduce costs, and improve service quality.
• Utilize technology and automation to streamline servicing processes and improve accuracy.
• Prepare and present regular reports on the performance of the mortgage servicing department, including key metrics and trends.
• Conduct analysis to identify areas for improvement and develop action plans to address any issues.
• Collaborate with other departments, such as Compliance, Risk, and IT, to ensure alignment of goals and effective implementation of initiatives.
• Work closely with senior management to develop and execute the strategic plan for the mortgage servicing department.

• Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred or a minimum of 7-10 years of experience in mortgage servicing, with at least 3-5 years in a leadership role.
• Strong knowledge of mortgage servicing regulations and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage and develop a high-performing team.
• Strong analytical and problem-solving skills.
• Proficiency in mortgage servicing software and Microsoft Office Suite.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.