We are seeking a detail-oriented support specialist for ICE MSP (Mortgage Servicing Platform),  to join our team. The successful candidate will play a crucial role in supporting servicing with the management servicing systems and vendor management. This position will report directly to the SVP Head of Servicing.

 

This role requires 100% onsite attendance in our Pontiac office.

• System Enhancements: Oversee and implement 15-day and 30-day monthly enhancements to the Mortgage Servicing Platform (MSP).
• Change Control Meetings: Host and manage change control meetings to discuss and approve system updates and changes, ensuring minimal disruption to operations.
• System Specific Headers: Set up and manage system-specific headers to support business processes and reporting needs.
• Workflow Management: Handle business support requests, managing workflow to ensure efficient resolution and support.
• Loan Snapshots and Comment Codes: Set up and maintain loan snapshots and comment codes within the system.
• Year-End Reporting: Oversee and manage year-end reporting processes to ensure accurate and timely submission.
• Online Letter Writer (OLLW): Configure and maintain the Online Letter Writer (OLLW) tool to support customer communication needs.
• Work with the Product Manager to ensure that the development team’s efforts are aligned with organizational goals and strategy as well as the product vision and roadmap.
• Maintain a prioritized, relevant user story backlog comprised of a healthy mix of product enhancements and technical work.
• Understand the business value of every project. Be able to clearly express the business value AKA “the why,” behind the project to the development team. Provide the development team with timely information and decisions around the project's vision.
• Work with Architecture and the development team to determine project size, develop potential solutions, and identify a minimum viable product.
• Work closely with development teams to break down work and ensures that value is delivered iteratively, incrementally, frequently, and predictably.
• Participate in all Scrum and agile events, including daily standups, product backlog refinement, retrospectives, product demos, sprint reviews, and planning events to provide the necessary feedback or direction
• Proactively send updates of work in progress including releases to production, changes in scope or delivery date, and product issues or outages

Must Have Qualifications:

• Minimum of 2 years experience in Information Technology or Mortgage Servicing, or as a Product Owner or Business Specialist.
• Experience with ICE MSP (Mortgage Servicing Platform)
• Familiarity with agile development methodologies
• Must have strong organizational skills and attention to detail
• Must be able to effectively communicate both written and verbally
• On-site attendance Monday - Friday

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.