As a Desktop Administrator I at United Wholesale Mortgage, you will play a crucial role in our organization by ensuring that end-user computing environments are efficient, reliable, and aligned with the company's technological needs. You will be responsible for the configuration, deployment and maintenance of desktop systems, as well as troubleshooting hardware and software issues. The ideal candidate will help us foster a seamless technological environment that enables our 8,000+ team members to perform at their best and is capable of executing in our fast-paced environment. Come join our team of over 1,700 technology professionals at the most innovative and disruptive company in the fintech space!

What You Will Be Doing:

 

 

• Diagnosing problems and technical issues and determining proper solutions
• Utilizing SCCM and JAMF to image Windows and MacOS hardware
• KVM usage and maintenance
• Inventory Management
• Device Provisioning
• Accomplishing the above tasks and other to-be-determined responsibilities in an independent manner, with little supervision

Must Have

 

 

• Basic understanding of Active Directory, including how to search for users and devices, move devices to proper Ous, assess group membership for provisioned access requirements, and deleting devices.
• Basic understanding of Microsoft SCCM, including how to search for users and devices, and how to navigate Users Collections and Device Collections.
• Basic understanding of JAMF, including how to search for users and devices and how to navigate Users Collections and Device Collections.
• Ability to understand and subscribe to inventory management processes.
• Device Maintenance experience, including internal component replacement of elements including SSD, RAM, and Motherboards.
• CompTIA A+ certifications in Computer Hardware, Operating Systems, and Networking.
• Excellent communication skills, the ability to work independently and as part of a team, and with a positive attitude.

• Ability to respond to requests and needs confidently, and with a sense of urgency, while multitasking.
• Coachable and inherently curious, and eager to learn.
• Ability to work 100% onsite in Pontiac, Michigan.
• Must be able to work 11 AM - 8 PM. 

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.