The Special Loans Analyst is responsible for managing and servicing a portfolio of complex or non-standard mortgage loans, including but not limited to adjustable-rate mortgages (ARMs), balloon loans, buy-downs, step-rate loans, and loans with loss mitigation solutions (e.g., modifications, forbearance plans). This role ensures accurate and timely processing, payment application, customer service, and investor reporting in compliance with regulatory and investor guidelines.

• Monitor and service a portfolio of complex mortgage loans throughout their lifecycle, ensuring accurate maintenance of terms, interest rates, and payment structures.
• Process interest rate changes, payment recalculations, buy-down subsidy tracking, and re-amortizations in accordance with loan documents and investor guidelines.
• Ensure all servicing activity adheres to investor (e.g., Fannie Mae, Freddie Mac, FHA, VA) and regulatory requirements, including RESPA, TILA, and CFPB guidelines.
• Maintain and monitor loans that have undergone modifications, forbearance, or other special servicing arrangements, ensuring accurate set-up and system updates.
• Investigate and resolve loan-level discrepancies, payment issues, and customer inquiries efficiently and professionally.
• Prepare and analyze reports related to special loans performance, compliance, and audit requirements.
• Work closely with internal teams such as Loss Mitigation, Customer Service, Escrow, and Accounting to resolve complex issues and improve servicing processes.
• Perform data entry and system adjustments in servicing platforms (e.g., MSP, Black Knight, or equivalent systems).

• Associate or Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
• 2–5 years of mortgage servicing experience required.
• Experience with special or non-standard loan products strongly preferred.
• Proficiency in mortgage servicing systems (e.g., Black Knight MSP) and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• In-depth understanding of loan documents, servicing regulations, and investor requirements.
• Familiarity with regulatory compliance (RESPA, TILA, etc.).
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication.
• Ability to work independently and within a team in a fast-paced environment.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.