The Escrow Operations Business Coordinator plays a critical role in supporting the Escrow Operations leadership team with controls of core functions for the Escrow Operations team within the Mortgage Servicing department.  This position is responsible for assisting with the reconciling of reports and data received from key tier one vendors supporting Escrow Operations and helping to provide oversight into the overall vendor metrics and performance. The Escrow Business Coordinator will also assist with the updating of job aids and coordinating training efforts for the team with leadership. The ideal candidate will possess strong organizational, analytical, and communication skills with a deep understanding of escrow operations within a mortgage servicing environment.

• Coordinate and monitor day-to-day escrow activities including tax, insurance, and escrow analysis cycles through various reports created internally as well as through the key Escrow Operations vendors.
• Responsible for monitoring and reconciling tax penalty fees and tracking any issues and reporting up to leadership monthly
• Creating and reporting on business controls for vendor and internal teams
• Collecting data on scorecards for the key vendors and reporting on the overall performance to the leadership team
• Ensure escrow processes adhere to investor guidelines, RESPA, CFPB, and state-specific regulations and help leadership in updating support materials to remain current on changes.
• Assist with onboarding and oversight of escrow vendors, including performance monitoring and issue resolution.
• Support business process improvements by identifying inefficiencies and recommending solutions and working with leadership on implementation plans.
• Create and maintain process documentation, procedures, and job aids for the escrow team as needed.
• Provide support during audits, exams, and quality control reviews by gathering documentation and explaining escrow-related processes.

Must-Have Qualifications:
• Associate’s or Bachelor’s degree in Business, Finance, or related field preferred.
• 3+ years of experience in mortgage servicing, with at least 2 years in escrow operations.
• Prior experience working with escrow platforms (e.g., MSP/Black Knight, FiServ, Sagent, etc.)

 

Nice To Have Qualifications:
• Strong understanding of escrow processes (tax, insurance, analysis, pmi) and regulatory requirements.
• Excellent organizational and time-management skills with the ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with reporting tools (e.g., Tableau, Power BI) a plus.
• Analytical mindset with attention to detail and problem-solving abilities.
• Strong interpersonal and communication skills for cross-functional collaboration.
• Ability to work independently and in a team-oriented environment.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.