The Loss Mitigation Closer is responsible for managing the post-decision processes of mortgage loss mitigation solutions. This includes ensuring timely and accurate execution of final loan modifications, repayment plans, short sales, deeds-in-lieu, and other workout solutions. The specialist acts as a liaison between borrowers, investors, and internal departments to ensure compliance with investor, regulatory, and company requirements.
• Prepare, review, and process final modification documents (e.g., trial payment plans, permanent modification agreements).
• Ensure all documents are signed, recorded, and uploaded accurately and within required timelines.
• Validate that all conditions of approval are met prior to finalizing a workout solution.
• Update servicing systems with status, milestones, and resolution outcomes.
• Monitor pipelines to ensure timely completion of all post-approval steps.
• Generate and maintain reports related to completed loss mitigation activities.
• Adhere to investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA), CFPB regulations, and internal policies.
• Assist with internal and external audits by providing supporting documentation and explanations.
• Communicate with borrowers regarding status updates, required documentation, or next steps in the finalization process.
• Address escalations and resolve discrepancies or borrower concerns as needed.
• Work closely with foreclosure, bankruptcy, customer service, and escrow teams to ensure seamless resolution.
• Collaborate with legal and compliance teams when needed for complex cases.
Must-Have Qualifications:
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of experience in mortgage servicing or loss mitigation, preferably in a back-end or post-decision role.
• Strong understanding of mortgage loss mitigation options and investor/insurer guidelines.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in loan servicing systems (e.g., MSP, LoanServ) and Microsoft Office (especially Excel and Outlook).
• Effective communication and problem-solving abilities.
• Ability to work independently and prioritize tasks in a fast-paced environment.
Nice To Have Qualifications:
• Experience working with GSEs and government loss mitigation programs (e.g., Flex Mod, FHA-HAMP).
• Familiarity with CFPB servicing rules and audit documentation.
• Bilingual in English/Spanish a plus.
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