Quality Analyst Technical Coach

Business Unit
United Shore


Information Technology is one of the fastest-growing teams within United Shore and we need a rock star Coach to get our team members up and running and functioning at the highest level! The QA Technical Coach will be responsible for the progression of team members in our Quality Analyst role.  It will include coaching of our QA in everything from technology (Selenium, Postman, Jmeter) to process and architecture.  It is an opportunity to leverage your technical and UWM experience to help make our QA team as strong as they can be.  We’re looking for someone who knows UWM technologies and architecture and has a desire to help others. 


  • Evaluate sample work outputs and provide feedback
  • Schedule and conduct coaching sessions
  • Create and communicate action plans for improvement
  • Maintain records of evaluation and coaching for each team member interaction
  • Create and execute a team member interaction schedule to ensure interactions with all team members
  • Continuously gather new best practice work samples and provide opportunities to help grow team members through training and coaching
  • Acts as an additional resource to assist team members in solving problems
  • Observes development teams and agile rituals to provide continuous improvement feedback
  • Make recommendations on optimizing processes and leverage the latest techniques and technologies
  • Ensures teams are following practices and standards
  • Collaborate with senior leaders to establish and monitor key performance indicators (KPIs)
  • Advise on new training opportunities and gaps for the training team to prioritize for new or enhanced training material
  • Proactively identify trends using data and feedback to address skill and capability gaps



  • Knowledge of test methodologies and when to practice them
    • Functional Testing (Unit, Integration, System, Smoke, End to End)
    • Non Functional Testing (Performance, Security, Usability, Compatibility)
  • Knowledge of Mobile Testing
  • Knowledge of applying different test approach based on the project scope and risk
  • Utilizing Risk Based Testing Approach concepts based on project needs
  • Expert in API testing using Postman
  • Experience in developing scripts using Selenium/C# framework
  • Experience in writing tests using behavioral driven development framework (example SpecFlow)
  • Expert in defining test strategies for simple and complex projects spanning enterprise systems
  • Expert in identifying key metrics to report on during Test Execution
  • performance monitoring tools (example Dynatrace, AppDynamics)
  • Experience with Microservices testing
  • Experience in writing advance queries in SQL using joins
  • Minimal Experience creating and running Performance Test using tools such as – Load Runner, Jmeter
  • Strong work ethic
  • Good communication and team-building skills
  • Strong presentation and public speaking skills
  • Strong coaching and feedback skills
  • This position requires on-site attendance 


  • Experience working in an Agile environment
  • Experience working in TFS as test management tool
  • Experience working in Visual Studio IDE
  • Experience leveraging AI tools for testing in production to simulate real world scenarios


United Shore is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $100 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. 

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus sports leagues
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other legally protected status.


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