UWM

Call Center Specialist

Business Unit
United Shore
Location
US-MI-Pontiac

 

Our Call Center Specialist will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

WHAT YOU WILL BE DOING

  • Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
  • Establish and maintain cooperative relationships with our internal and external clients
  • Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
  • Perform effectively under continuing pressure and with frequent interruption

WHAT WE NEED FROM YOU

Required Requirements

  • High school diploma or equivalent
  • Vibrant personality and a desire to be a team player
  • Strong written and verbal communication skills
  • Must be comfortable in a high volume call center environment (500 -600 calls per day) 
  • Comfortable working on multiple computer screens and software systems in a fast pace environment

Preferred Requirements

  • 1-2 years of high level reception OR call center experience required 
  • Bilingual speaking candidates are a plus, not required

THE PLACE & THE PERKS

United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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