Operations Specialist

Business Unit
United Shore


Wondering what kind of career awaits you at United Shore? Our Tier 2 opportunities are ideal for individuals who are looking for an opportunity with plenty of career advancement if you work hard.  These positions require previous  high level Client service experience.The Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. Each position is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process, auditing information, communicating with our Clients or handling a variety of tasks.  Our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality.  This full-time position requires a 40-hour workweek on site, yet offers the potential for overtime.


  • Supporting the loan process
  • Interacting with our Broker Clients and possibly 3rd parties
  • Collaborating with your team
  • Hitting daily production goals
  • Reviewing information for completeness and accuracy
  • Research and problem resolution


  • High school diploma or equivalent
  • Proficiency with Microsoft Suite (specifically Outlook, Excel and Word)
  • Ability to handle a fast paced environment
  • Production and process-oriented skills
  • Ability to focus in an open work space
  • Attention to detail
  • Self-motivation
  • Elite client service skills and experience
  • Exceptional communication skills
  • On-site attendance
  • Willingness to learn and be coached
  • Problem solving skills
  • Research ability


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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