Unified Communication Analyst

Business Unit
United Shore


As a Unified Communications Analyst (UCA) you will work with Telecom, Information Technology, and Business Leadership to execute on Telecom projects to accomplish company goals, team goals, production goals and required industry changes to accomplish three primary objectives; 1) Optimize operational efficiency, 2) Align the team to business success criteria, and 3) Maximize business value through realization of enhanced and added capabilities.  


  • Collaborate with the other Product Owners, Business & Technology Leaders on all projects that impact Telecom
  • Be the sole person responsible for representing the needs of Telecom to Information Technology and the Business for each of their determined initiatives 
  • Engagement and knowledge of other business area(s) to be able to provide project ideas, discuss minimum viable product (MVP), and prioritize with stakeholders
  • Work with Architecture/Project Lead to determine project size, alternative solutions
  • Identify minimum viable product value for the end user
  • Engage other Product Owners and Subject Matter Experts to know how other project impacts to your business team
  • Understand and/or determine the business value for every initiative
  • Clearly express and deliver the business value, “the why,” behind the project to IT Leadership
  • Provide IT Leadership with timely information and decisions around project vision
  • Planning – Set clear priorities to the team and have an understanding of what the team is committing to you
  • Planning/Vision Setting/Product Backlog Management
    • Create the Product Vision and Roadmap through assimilation of varied stakeholder needs
    • Translating Product Vision & Roadmap into backlog items (projects)
    • Facilitate priority discussions with stakeholders
    • Create acceptance criteria at the project level
    • Vet and approve/accept solution provided by Telecom team with consult of leadership
  • Communication
    • Promote a clear communication channel between Business Stakeholders and Telecom Team Leadership
    • Foster a strong working relationship as a foundation for development of technical solutions maximizing business value
    • Socializing the Product Vision and Roadmap to the Stakeholder Community
    • Communicating unplanned work impacts to Stakeholders
    • Communicating minor (non-project) planned work schedules and stakeholder impact
    • Communicating with Training team on Training needs arising from non-Project Manager managed projects
  • Initiative Management
    • Facilitating work completion for larger, non-project initiatives that could have material impact to the business including training requirements, cross-team coordination of significant stakeholder communication
    • Orchestrating Product Management through coordination across Project-Managed projects
    • Facilitating production testing of non-project initiatives
  • Work Breakdown Facilitation – Discussing project breakdowns in terms of MVPs, providing business knowledge to team, collaborating
  • Review/Demos – provide feedback early and often to the team around project specific changes
  • Retrospective – Listening to the team, expressing areas for opportunity, celebrating the victories and focusing on improving for next delivery
  • Effectively communicate different messages to different stakeholders at any given time regarding your initiatives, awareness of roadblocks, milestones, releases etc..
  • Coordinate the necessary training with the Training Team
  • New - Aid in defining test plan & strategy in collaboration with technology & business stakeholders
  • New - Support the testing of multiple ongoing projects concurrently
  • New - Suggest new testing processes that will help streamline development
  • New - Ability to manage test assets & guide team to ensure success criteria is met and defects are dispositioned



  • Minimum of 1 year in Telecom or prior experience in IT or as a Product Owner, Project Manager, or Business Analyst
  • Must possess a strong knowledge of policies and procedures
  • Must have strong organizational skills and attention to detail
  • Must be able to effectively communicate both written and verbally
  • BS or BA degree in computer science or information technology


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other legally protected status.


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