Business Analyst Technical Trainer

Business Unit
United Shore


We have an exciting opportunity on our training team for a Technical Trainer. You will help internal team members grow their careers by training them on our ever changing technologies and processes. You will also get to use your analytical skills in developing metrics to identify needs for future training. This role focuses on the development of training around Business Analysis (BA).


  • Facilitate computer based training and provide classroom instruction
  • Develop new training courses around business analysis, software quality assurance and SDLC
  • Develop Academy LMS content as needed
  • Shadow teammates and provide feedback on improving courses and facilitation 
  • Analyze training metrics to identify opportunities to improve outcomes



  • Technical training experience AND/OR experience as a BA 
  • Demonstrable technical writing skills (Course guides, PowerPoint, etc.)
  • Strong experience with Word, PowerPoint and Excel
  • Adept in working with IT leaders to generate new training
  • Strong verbal and written communication
  • Work 9-6 shift


  • Software automation experience
  • Mortgage industry experience 
  • Conceptual knowledge of SCRUM methodologies
  • 2+ years of experience as a Business Analyst 
  • 2+ years of experience working with C#, SQL, Visual Studio, TFS and MFS
  • 1+ years of classroom training experience


United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens 


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other legally protected status.


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