UWM

NOC Admin I

Business Unit
United Wholesale Mortgage
Location
US-MI-Pontiac

 

The NOC Administrator I will work with enterprise application developers and support specialists to provide guidance, application, network, and systems monitoring, as well as operational support of enterprise applications. This position requires an uptime focused, technical person that has a good understanding of Microsoft technologies, and has the ability to analyze and resolve technical issues. 

WHAT YOU WILL BE DOING

  • Assure all production system changes and application deployments conform to enterprise change control policies and procedures.
  • Use of a source code control system and Microsoft AD to manage system configurations.
  • Prior hands-on release to production and production configuration responsibilities.
  • Documentation and management of system configurations and policy for production systems.
  • Monitor all aspects of network, systems and network Infrastructure on a real time basis and keeps internal and external clients apprised of work effort being conducted to resolve their issues.  Provide monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment
  • Work 40-50 hours per week any shift depending on coverage needs.  This position will work to perform production deployments and changes during off-hours time periods on a scheduled basis.
  • Provide regular status reports on tasks accomplished, current issues and progress toward goals.  Maintain up-to-date documentation of system design, operation and procedure manuals
  • Leverage the use of work-flow ticketing systems such as ServiceNow
  • Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
  • Work closely with other members of Information Technology Department (AppDev, App Support, QA, Data Services, etc.) to assist with project implementations from concept through maintenance, and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed

WHAT WE NEED FROM YOU

Required:

  • Must be able to work a 2:00pm - 11:00 pm shift
  • Computer-related degree or equivalent work experience
  • Basic hardware/software knowledge of, but not limited to :
    • Windows Server 2008+
    • VMware
  • Basic understanding of enterprise infrastructure systems
  • Working Knowledge of Active Directory
  • Strong Customer Service and Communication Skills
  • Strong ability to multi-task and to take ownership/work with other teams during outages
  • Ability to provide on-call support on a rotating basis, reaching out to other teams as necessary

Preferred: 

  • SolarWinds Monitoring System
  • AppDynamics Monitoring System
  • F5 Load Balancer
  • SQL Spotlight
  • Microsoft Visio
  • Microsoft Project
  • Microsoft Excel
  • Linux OS

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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