Operations Training Coordinator

Business Unit
United Wholesale Mortgage


As the Training Team grows, we need a visionary organizational guru to help keep us running at high efficiency. We are hiring a rock star Training Coordinator to oversee training material standards across our teams, ensure our trainers have space and supplies to perform, and generally make sure we’re running on all cylinders. The ideal applicant loves helping United Shore team members reach their potential, believes in the purpose of the Training team, and enjoys balancing multiple tasks and responsibilities. They will also love facilitating training and watching team members master their craft



  • Coordinate the scheduling and logistics of all training sessions
  • Sending post-event surveys to participants, collecting the completed responses, and reporting the results to the team
  • Tracking learner participation and logging training hours
  • Responsible for the coordination of the physical setup of training spaces, which may include ensuring the presence of video setup and any handout documentation
  • Compiling and communicating learner scorecards to convey readiness to hit the floor
  • Publishing & enrolling Team Members in Academy assets
  • Entering training hours in training tracker
  • Setting up rooms for training as needed
  • Create new training content


  • 1+ years training/ project management experience
  • Excellent organization skills and ability to manage time effectively to meet often short deadlines
  • Excellent client service skills and ability to effectively communicate with individuals by phone, e-mail and in person, always with a YES mentality
  • Proficiency in clear and concise writing with a strong command of grammar and punctuation rules
  • Ability to maintain and show a very positive attitude and demeanor
  • Ability to work professionally and effectively with our leaders at multiple levels - proven communication, client service and problem-solving skills to help maximize the benefit of team and company goals
  • Ability to successfully manage multiple concurrent tasks to meet deliverables as well as routinely prioritize among multiple major initiatives and operational tasks
  • Highly proficient computer skills, including Microsoft Outlook, Word, PowerPoint, and Excel
  • Onsite attendance is required
  • High School Diploma or equivelant, college preferred 


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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