The Operations Analytics team is responsible for publishing the daily, weekly and monthly productivity and performance metrics for all the Operations teams in Lending support, Client Experience and Closing, and Post Closing.  These reports are currently generated in EXCEL and each analyst is expected to learn and become proficient at creating all the different reports used, and interpreting the results to identify trends and opportunities for improvement.  If you are a Master at EXCEL and love analytics this position is for you!

• Preparing, proofing and sending daily, weekly and monthly reports to team and senior leaders
• Resolving reporting issues and inconsistencies
• Respond to questions on the reports by Email or Phone
• Effectively communicate with all levels of internal clients
• Work closely with team members as well as independently
• Sense of urgency must be demonstrated at all times
• Reconcile and approve invoice data sent from vendors for various services performed
• Escalate issues that cannot be resolved while remaining the point person until the resolution of the issue

• Must be able to work 8:00 AM-5:00 PM or 9:00 AM-6:00 PM shift
• High School Diploma
• Working Knowledge of EXCEL, Outlook and personal computer usage
• Extraordinary Attention to Detail
• Desire and ability to work in a team oriented environment
• Dedication to Continuous Improvement
• Strong problem-solving and decision-making skills
• Ability to work effectively with minimal direct supervision
• Outstanding client service skills
• Ability to interface effectively via phone or email with all levels of leadership

Preferred:

• Proficiency in advanced EXCEL concepts such as pivot tables, V-Lookup Statements, If Statements, VBA coding
• Experience in Reporting and Data Presentation
• 1-3 Years of mortgage related experience

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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