UWM

Training Coordinator

Business Unit
United Wholesale Mortgage
Location
US-MI-Pontiac

 

UWM puts a tremendous emphasis on equipping team members and their leaders to succeed; a crucial component of this is training. Training allows trainers to work closely with team members and leaders to encourage the sharing of best practices and materials while keeping all of our teams on the cutting edge so we stay ahead of our competition. We need a Training Coordinator who is passionate about what makes the culture and people of UWM unique in the mortgage industry. This Coordinator would help support any and all needs of the New Hire Experience (NHE), Mortgage Knowledge, and other Training Support stand-alone courses and curriculums. The Coordinator will assist in welcoming our team members to our great culture in NHE and Mortgage Knowledge.  They will also help in their understanding of the Wholesale lending process and essential skills of a UWM team member. The Coordinator will also assist in the development of new and seasoned team members, facilitate escape rooms, co-facilitate classes, and support training team in other projects as needed.

WHAT YOU WILL BE DOING

  • Scheduling and coordinating NHE & Training Support events each week such as:
    • Continuous Improvement (Our 5th Pillar) guest presenters, stand-alone courses, escape rooms, compliance training, and other events outside the scope of production based training teams
  • Co-facilitating classes as needed; facilitating escape rooms and team building events as needed.
  • Assisting the NHE Trainer with welcoming and navigating new team members around the building for badge photos, building tours, team member’s first 3 o’clock dance party each Thursday, finding our very own Ucafe, etc. during their first week at UWM
  • Coordinating with leaders and team members in Talent, Team Relations (HR Generalists), Engagement, Benefits, Data/Payroll, Client Service, Security, Marketing, IT and other teams to prepare new hire welcome swag, license plate name tags for each team member’s new desk, password and network access information, and leader information lists prior to each week of class
  • Preparing the NHE training room
  • Assisting with the creation of PowerPoint presentations and materials as needed.
  • Delivering training materials to leaders across the company
  • Partnering with the Ucafe to submit catering requests for NHE lunch events with leaders and teams
  • Confirming and following up with business leaders to ensure leader’s are available for leader lunches for their new team members
  • Enrolling NHE students in Academy (Our testing platform for Compliance).  Also following up on company surveys to gain feedback on how to improve the course
  • Scheduling and booking training rooms
  • Being an ambassador for our company culture, pillars, and dedication to training for all new team members

WHAT WE NEED FROM YOU

    • Previous coordination experience
    • Proficiency with Microsoft Office
    • Passionate, enthusiastic and motivational attitude.
    • A desire to engage with new team members every week and be an advocate for the culture and beliefs of UWM
    • Exceptional communication skills
    • Strong time management ability
    • Flawless organizational skills including multi-tasking
    • The desire to be curious, creative, and resourcefulness.
    • Self-Starter
    • High School Diploma 
    • Onsite attendance is requried 

    Preferred Skills:

    • Experience with creating Academy content and enrolling team members in various Academy trainings
    • Experience working with a Learning Management System (LMS)
    • Experience with education and/or adult learning theory

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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