UWM

ServiceNow Developer

Business Unit
United Wholesale Mortgage
Location
US-MI-Pontiac

 

The ServiceNow Developer will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform. This position will vary in the scope of project responsibilities.  Generally, this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform and adapting existing methods to create possible solutions. 

WHAT YOU WILL BE DOING

  • Administration, development, documentation and technical support of the ServiceNow platform. 
  • Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.
  • Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems.
  • Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality
  • Interacts with stakeholders from across the business
  • Implement technology specific best practices and standards.
  • Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
  • Develop, design and rollout new application modules, workflows and catalog requests, and recommend solutions that deliver customer value

WHAT WE NEED FROM YOU

Required Skills:

  • 1-3 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform (IT Service Management and IT Operations Management).
  • Development experience with Javascript, AngularJS, HTML, CSS and/or XML
  • Experience working with REST and SOAP services
  • System/Process Automation (Orchestration) experience
  • BS or BA degree in computer science, or equivalent

Preferred Skills:

  • Ability to develop quality documentation that clearly articulates solutions and the ability to perform demonstrations for clients
  • Administration of a ServiceNow instance including the creation or modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  • ITIL Foundations 3.0 or higher
  • ServiceNow Administrator Certification (London or Higher)
  • ServiceNow Developer Certification (London or Higher)
  • Strong understanding of ServiceNow ITSM and ITOM products

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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