ServiceNow Admin I

Business Unit
United Wholesale Mortgage


The ServiceNow Administrator will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform.  Understands the strategic direction set by management as it relates to team goals.  Uses considerable judgment to determine solution and seeks guidance on complex problems.  Primary upward interaction is with direct leader.  May interact with peers and/or other leadership levels.  Provides support for large to medium work efforts assigned by leadership.


  • Candidates will demonstrate skills in areas for the administration, documentation and technical support of the ServiceNow platform.  This position will vary in the scope of project responsibilities.
  • Design, develop and implement Service Catalog workflows, ITIL processes and support integrations with external systems.
  • Provides support for testing scenarios and test cases, to ensure application quality.
  • Supports technology specific best practices and standards.
  • Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.


Required Skills:

  • 1-3 years’ experience supporting the implementation, administration, and/or configuration of ITSM tools.
  • ServiceNow Experience should include platform support and both ITSM and ITOM modules.
  • Experience supporting Javascript, HTML, CSS and XML.
  • Excellent communication skills

Preferred Skills:

  • Leadership skills in supporting technical initiatives
  • Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations 
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  • BS or BA degree in computer science, or equivalent experience.
  • Mortgage and/or Financial Services industry experience is preferred.
  • ServiceNow Administrator Certification (Quebec or Higher)
  • Strong understanding of ServiceNow ITSM and ITOM products


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

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