Business Analyst II

Business Unit
United Wholesale Mortgage


At United Wholesale Mortgage, Business Analysts on our Application Support team help in all stages of application development. In this position, you will get to collaborate with dozens of other technical teams in every area of the business. Developing long-term meaningful relationships is easy since we all work on-site, in an open environment on one campus; just swing by someone’s desk or grab a coffee at our on-campus Starbucks. We work in a fast-paced, agile environment where code is deployed frequently, and we’re looking for candidates with a passion for execution to join our team at the most innovative and disruptive company in the fintech space.


  • Investigating and diagnosing incidents to restore a failed IT service as quickly as possible
  • Developing relationships with team members throughout IT and others areas of the business
  • Creating knowledge business documentation for troubleshooting
  • Responding to customer support requests and collaborating with teammates as needed
  • Suggesting new processes to streamline development
  • Balancing multiple projects and incidents at the same time in a fast paced environment
  • Communicating complex technical issues and solutions in a clear, simple and understandable way
  • Assisting with Testing and creation of Test strategy


Must Have Qualifications:

  • 5+ years of experience with incident management, requirements gathering and creating documentation
  • Experience communicating effectively with all levels of internal leadership
  • Ability to work collaboratively on a team in a fast paced environment
  • On-site attendance
  • Able to work rotating shift between 8AM-8PM (e.g. 8-5 or 11-8)

Nice To Have Qualifications:

  • Experience in the financial services industry
  • Demonstrated experience working in an agile software development process
  • SQL knowledge - understand how to look up data / create joins
  • Project management experience
  • BS or BA degree in Business, Communications or IT



Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.


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