Business Analyst Technical Coach

Business Unit
United Wholesale Mortgage


Information Technology is one of the fastest-growing teams within United Shore and we need a rock star Coach to get our team members up and running and functioning at the highest level! The Business Analyst Coach will be responsible for the progression of team members in our Business Analyst role.  It will include training of our Business Analyst in everything from technology to process and techniques to UWM Business Knowledge.  It is an opportunity to leverage your technical and UWM experience to help make our Business Analyst team as strong as they can be.  We’re looking for someone who knows UWM technologies and architecture and has a desire to help others


  • Evaluate iterative and incremental sample work outputs such as user stories and acceptance criteria and working software in a demo to provide feedback on value delivery
  • Observes Business Analyst engagement with business partners, development teams, project meetings and agile events to provide continuous improvement feedback
  • Schedule and conduct coaching sessions
  • Create and communicate action plans for improvement
  • Maintain records of evaluation and coaching for each team member interaction
  • Create and execute a team member interaction schedule to ensure interactions with all team members
  • Continuously gather new best practice work samples and provide opportunities to help grow team members through training and coaching
  • Acts as an additional resource to assist team members in solving problems
  • Make recommendations on optimizing processes and leverage the latest techniques and technologies
  • Ensures teams are following practices and standards
  • Collaborate with senior leaders to establish and monitor key performance indicators (KPIs)
  • Advise on new training opportunities and gaps for the training team to prioritize for new or enhanced training material
  • Proactively identify trends using data and feedback to address skill and capability gaps



  • 5+ years of professional experience working as a Business Analyst in an Agile environment
  • 1+ year of experience coaching and/or mentoring colleagues and team members
  • Strong coaching, feedback and team-building skills
  • Ability to decompose work iteratively and incrementally to achieve maximum value
  • Strong communication, presentation and public speaking skills
  • Active Listener and use of Powerful Questioning
  • This position requires on-site attendance 
  • Computer-related degree or equivalent experience 


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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