Desktop Engineer

Business Unit
United Wholesale Mortgage


Our IT infrastructure team is looking to add a motivated Desktop Engineer to assist us with our growing operations.  In this role you will work in support of all areas of UWM IT operations.  This is a great opportunity to grow your career within our IT division. You’ll learn IT asset management, IT Governance, learn or improve your software, hardware, and security knowledge within IT, project management skills, Active Directory and SCCM skills, and how IT is applied to the mortgage origination process.


  • Facilitate MECM using images and patches

  • Use MECM to create reports, manage packages and collections for central software management

  • Perform systems administration support tasks using Jamf management software

  • Working with our Server, Network, Security, and Application Development teams to automate processes

  • Responsible for development, testing & deployment of device image updates

  • Responsible for managing the day-to-day administration, planning, and problem-solving for the endpoint devices.

  • Design, implementation, and support services for Microsoft-related technologies, deployed on endpoint devices (images): Device Bios, Drivers, Windows OS (Win 10), MS O365, additional utility and business applications.

  • Perform systems administration support tasks for Apple macOS and iOS operating systems

  • Add/remove/change programs available in MECM Application Catalog


Must Have Qualifications:

  • Strong MECM experience (Packaging Software, Software Deployment, Deployment Monitoring, Building/Maintaining/Troubleshooting task sequencing, and Patching)

  • Ability to build and modify systems to targeted results

  • Experience using Jamf management software to perform systems administrative support 
  • Knowledge of the Operating System Deployment process from design to deployment and the support tools and technology involved (MDT, WDS, PXE, Bootable Media, MSI and MST files, etc.)

  • Active member and end-user-compute point on project teams for planned major deployments.

  • Ability to actively collaborate with the Server team for Active Directory policy configuration and updates.

  • Understanding of Content Distribution and Management, Maintenance Windows, and Queries.

  • Expert troubleshooting skills including:

    • Advanced performance needs

    • Remote workforce enablement

    • Business partner enablement

    • On-site project team requirements

    • Audit and compliance requirements

    • Application troubleshooting abilities

Nice to Have Qualifications:

  • CompTIA and Microsoft technical certifications.

  • Experience with local Active Directory and GPO's

  • Experience with Mac O/S and Windows 10

  • Experience with basic Power Shell scripting

  • Experience in mortgage banking or financial services


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.


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