A/V Support Technician I

Business Unit
United Wholesale Mortgage


Our IT infrastructure team is looking to add a motivated A/V Support Technician to assist us with our growing operations. In this role, you will work in support of all areas of UWM IT operations. This is a great opportunity to grow your career within our IT division. You will expand your knowledge of the set-up, operation, and control of various audio-visual equipment utilized for presentations in large and medium auditoriums, training and conference room settings, software and hardware support and installation, project management, and how IT is applied to the mortgage origination process.


  • Operate and maintain a range of audio-visual systems and equipment, e.g., projectors, cameras, video switchers and monitors, LED panels, audio amplifiers and mixers, Livestream equipment (Vimeo Livestream, Tricaster), video conferencing (Zoom, Teams, Go-To-Meeting, and Vimeo) and Vitec IPTV.
  • Provide routine maintenance of nonfunctional and inoperable equipment.
  • Complete meeting and event setups including furniture and AV equipment placement.
  • Provide support in team meetings including but not limited to weekly team meetings, huddles, and training on and off-site.
  • Troubleshooting end user’s audio or video issues.
  • Assist with inventory, asset control, and storage of AV equipment.
  • Provides the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops, and printers
  • Prioritize tasks and handle multiple projects simultaneously
  • Troubleshoot end-user-computer software and hardware issues in a diverse operating system environment
  • Move computer equipment during a move/add/change request.
  • Basic PC repair
  • Perform other related duties as assigned or requested


Must Have Qualifications:

  • 1 year of experience working in an AV technical support role
  • Familiarity with basic AV equipment including projectors, microphones, portable sound systems, mixing boards, etc.
  • Excellent customer service skills
  • Understanding of basic network
  • Must be able to complete projects and tasks independently with limited direct supervision
  • Excellent verbal and written communication skills with the ability to create and maintain detailed technical documentation
  • Ability to work with others to achieve successful end goals
  • On-site attendance

Nice to Have Qualifications:

  • Advanced knowledge of AV equipment, computers, applications, and technology.
  • Experience with Windows 10 operating system
  • 2+ years combination of a technical degree or certification, associate's degree, or equivalent AV technical work experience.


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.


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