The Consumer Response Coordinator assists the Compliance Team and, more specifically, the Consumer Advocate Team with ensuring compliance with UWM's Consumer Complaint Policy and Procedures. More specifically, they are responsible for researching and responding to consumer complaints and issues. In doing so, the Consumer Response Coordinator works closely with the Director of Consumer Affairs, the Director of Regulatory Affairs, the Servicing Team, and our subservicers. The Consumer Response Coordinator also handles the Consumer Advocate hotline, which is a hotline consumers are able to call if they have any issues with their loan.
This position requires on-site attendance at our headquarters in Pontiac, MI.
Must Have Qualifications:
Nice to Have Qualifications:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include: