Training Coach

Business Unit
United Wholesale Mortgage


Who trains Training Team Members? As a Training Coach at UWM, you do. Your primary responsibility will be to coach Training Team Members on facilitation skills and instructional design best practices that meet our UWM standards as well as proven educational theories. You will also design and deliver training to our Training Team Members who train classes and design curriculum for our team members (whew, say that fast three times!). You will provide one-on-one coaching, as well as provide support and guidance on instructional design methods, training delivery, corporate materials, and processes for business-specific training teams. You will evaluate and report successes and opportunities for improvements to leadership. This role requires someone with a dynamic, take-charge personality and strong classroom presence — whether it’s instructor-led or computer-based training. Think you’ve got what it takes? Read on.


  • Sharing instructional design and advanced training techniques with internal business experts and external clients (brokers)
  • Facilitating initial trainer certification training, continuous improvement classes, and our mentoring/coaching classes
  • Facilitating monthly continuous-improvement classes per month.
  • Conducting a minimum of five one-on-one coaching sessions per week with training team members in all lanes
  • Evaluating at least five training classes, five material evaluations, or a combination of both per week
  • Managing and maintaining training, coaching and evaluation processes for UWM corporate training and for our business training teams
  • Developing training materials to use for instruction such as job aids, PowerPoint slides, participant and facilitator guides
  • Developing and maintaining long-term relationships with training team leaders, trainers, instructional designers, business experts, internal and external clients
  • Demonstrating our core values on a regular basis and consistently hitting your monthly goals
  • Actively seeking and delivering coaching and feedback in a mentoring capacity to new trainers and developers throughout the company
  • Leading/assisting/facilitating other training and leadership training platforms, initiatives, or projects as needed



  • 2+ years of corporate training experience or related experience
  • Demonstrated success in facilitation and material development
  • Familiarity or experience with learning management systems, training software (e.g., Canva, Vyond, Snagit), authoring tools (e.g., Articulate Storyline & Rise, Adobe InDesign & Captivate), and Microsoft Office
  • Curriculum development, activity creation, and classroom facilitation
  • Strong verbal and written communication skills
  • Self-motivated with a strong work ethic
  • Solve problems and be solution-focused
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • Onsite, full-time attendance


  • Previous coaching or leadership experience
  • Mortgage industry experience
  • Bachelor's degree
  • Successful completion of at least one train-the-trainer course or certification course


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.


It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.


From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.


More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor café with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.


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