Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today

The Trading Support Specialist on the Trading Desk will support the transactional activities of the trading and pooling teams. The role will include data entry of trades, supporting the back office Assignment of Trades (AOT) & Gestation paperwork, daily reconciliation and confirmation of the margin call requests and tracking and documenting daily market data. Expected to perform multiple functions across the Secondary Marketing area, inclusive of routine operational work and trade support, with direct supervision.

The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.

The Secondary Support Specialist on the Trading Desk will support the transactional activities of the trading and pooling teams. The role will include data entry of trades, supporting the back office Assignment of Trades (AOT) & Gestation paperwork, daily reconciliation and confirmation of the margin call requests and tracking and documenting daily market data. Expected to perform multiple functions across the Secondary Marketing area, inclusive of routine operational work and trade support, with direct supervision.

We are seeking a highly motivated and detail-oriented individual to join our team as an Administrative Assistant at United Wholesale Mortgage. In this role, you will assist our sales professionals in preparing sales materials, calendar management, answering phones, making reservations etc. You will have the chance to work alongside experienced professionals, learn about our products and services, and develop essential skills in sales and customer service.BENEFITSWe offer a competitive salary, as well as a comprehensive benefits package, including paid training and career development, medical, dental, vision, and life insurance, 401k with employer match, mortgage discount, and area business discounts