Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.

The Team Leader of Client Service Coaching will lead the Operations and Underwriting coaching team. They will be responsible for ensuring team goals are met, auditing production for quality, team member development, recommendations to increase team member performance to the AVP of Client Service and Leaders throughout the company. 

This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data + communicating and collaborating with leaders throughout the company with a high level of accountability.

The State Regulatory Specialist will primarily assist broker clients with obtaining and maintaining state licensing. This role involves navigating complex regulatory requirements and ensuring compliance with state laws.

The Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.

The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.

The primary focus of this position will be daily P&L Reporting and attribution as well as creating and implementing new models and concepts to enhance the accuracy, profitability, and efficiently of financial accounting and managing our interest rate risk position using the QRM Framework.  Expected to perform multiple functions across the Secondary Marketing area, including developing and maintaining model inputs and improving the accuracy and efficiency of modeling interest rate risk.

Are you looking for a step up in responsibility? Are you looking to have more control over your daily schedule? This position is primarily responsible for owning our pipeline of Non-Agency loans and secondarily responsible for the pipeline of mortgage insurance loans. The Pipeline Specialist is actively involved in ensuring our pipeline of Non-Agency closed loans is delivered and sold to the investor. In addition, this role is responsible in making sure all our loans with mortgage insurance are committed with the MI providers at the correct rate and coverage levels.

Are you looking for a step up in responsibility? Are you looking to have more control over your daily schedule? This position is primarily responsible for owning our pipeline of Non-Agency loans and secondarily responsible for the pipeline of mortgage insurance loans. The Pipeline Specialist is actively involved in ensuring our pipeline of Non-Agency closed loans is delivered and sold to the investor. In addition, this role is responsible in making sure all our loans with mortgage insurance are committed with the MI providers at the correct rate and coverage levels.