A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.
Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today
Are you looking for a step up in responsibility? Are you looking to have more control over your daily schedule? This position is primarily responsible for owning our pipeline of Non-Agency loans and secondarily responsible for the pipeline of mortgage insurance loans. The Pipeline Specialist is actively involved in ensuring our pipeline of Non-Agency closed loans is delivered and sold to the investor. In addition, this role is responsible in making sure all our loans with mortgage insurance are committed with the MI providers at the correct rate and coverage levels.
What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Mortgage Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.