Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today
Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries.
The primary focus of this position will be daily P&L Reporting and attribution as well as creating and implementing new models and concepts to enhance the accuracy, profitability, and efficiently of financial accounting and managing our interest rate risk position using the QRM Framework. Expected to perform multiple functions across the Secondary Marketing area, including developing and maintaining model inputs and improving the accuracy and efficiency of modeling interest rate risk.
What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Mortgage Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.
The Administrative Assistant role will provide general administrative support to Underwriting leadership. This may include typing, filing, scheduling, coordination of meetings and conferences, obtaining supplies, coordinating direct mailing and working on special projects.