Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.

The Team Leader of Client Service Coaching will lead the Operations and Underwriting coaching team. They will be responsible for ensuring team goals are met, auditing production for quality, team member development, recommendations to increase team member performance to the AVP of Client Service and Leaders throughout the company. 

This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data + communicating and collaborating with leaders throughout the company with a high level of accountability.

The State Regulatory Specialist will primarily assist broker clients with obtaining and maintaining state licensing. This role involves navigating complex regulatory requirements and ensuring compliance with state laws.