Job Listings

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience.

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

The CX Content Developer is responsible for creating, editing and managing various types of training content and partnering with all teams to provide necessary training and materials. We need a rock star candidate who can dig deep with business leaders to determine training needs then create a plan to accomplish those training needs. The CX Content Developer will be expected to create and maintain training material and process documentation as well as facilitate trainings. The individual we’re looking for should communicate at a very high level and possess advanced writing and computer skills.