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This role works with Leaders, Coaches, and Call Scorers on CX team to identify key words and phrases to program into speech analytics software. The Speech Analytics Programmer will work to audit results then organize the data utilizing excel pivot tables, advanced formulas and macros and then present these findings to leadership in a comprehensive manner. The ideal candidate is a forward thinker who is great at thinking outside the box and prioritizing many projects at once.
Business Unit
United Wholesale Mortgage

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