Job Listings

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience

This role works with Leaders, Coaches, and Call Scorers on the CX team to identify client experience trends to search for in our speech analytics software. The Speech Analytics Programmer will work to audit results then organize the data utilizing different visualization tools and then present these findings to leadership in a comprehensive manner.  The ideal candidate is a forward thinker with a strong client experience background, who is great at thinking outside the box and prioritizing many projects at once.

This role works with Leaders, Coaches, and Call Scorers on the CX team to identify client experience trends to search for in our speech analytics software. The Speech Analytics Programmer will work to audit results then organize the data utilizing different visualization tools and then present these findings to leadership in a comprehensive manner.  The ideal candidate is a forward thinker with a strong client experience background, who is great at thinking outside the box and prioritizing many projects at once.