Our Call Center Specialist will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries. 

Our Customer Service Representative will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries. 

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Call Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today.

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today.

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries. 

Are you comfortable in a mentoring role? As a CX (Client Experience) Coach at United Wholesale Mortgage, your job is to connect with Account Executives, while providing valuable guidance and encouragement. A typical day may consist of scoring and coaching Account Executive calls, facilitating role-plays to advance team phone skills, and providing feedback to team members and their leaders. You’ll also work side-by-side with the Sales Training Team to assist with new content development, training preparations and scheduling. This role requires a hands-on approach, and all Call Score Specialists will be expected to understand our call standards and coaching style.

A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client service skills. As a Call Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, then sharing your reviews with team leads. This practice ensures our Client Service team members continue learning, improving and providing an exceptional client experience. 

Wondering what kind of career awaits you at UWM? Our Tier 1 opportunities are ideal for individuals who are looking for an entry level opportunity with plenty of career advancement if you work hard.  The Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. Each position is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process, auditing information, talking to 3rd parties or a variety of tasks.  Our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality.  This full-time position requires a 40-hour workweek on site, yet offers the potential for overtime.  If you don't have mortgage experience - don't worry!  We have an award winning training team that will teach you all you need to know!

Wondering what kind of career awaits you at UWM? Our Tier 1 opportunities are ideal for individuals who are looking for an entry level opportunity with plenty of career advancement if you work hard.  The Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. Each position is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process, auditing information, talking to 3rd parties or a variety of tasks.  Our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality.  This full-time position requires a 40-hour workweek on site, yet offers the potential for overtime.

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Lending Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.  

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Loan Setup Coordinator!  In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.  

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Lending Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.  

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Operations Specialist I. In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s potential for a promotion after 6 short months

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Mortgage Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.  

One of the most important aspects of the loan process is ensuring information is accurate and up to date. We can’t process a loan without verifying that our borrowers’ information checks out — and that’s where you come in. We’re looking for a social person to fill the role of Verbal Verification of Employment Specialist. Are you a stickler for accuracy? And comfortable verifying facts on the phone? Then you’d be a natural at completing verbal verifications of employment of our potential borrowers.

What do you get when you combine a jack of all trades with a customer service aficionado? At UWM, we get a Junior Processor. You’ll be involved in a variety of areas within the lending process and have responsibilities that include compiling and analyzing data and gathering documentation to help facilitate loan approvals. Being so versatile means your knowledge will soar. So take it all in because, in this role, there’s a huge potential for growth.

At UWM, our work doesn’t end at the closing. That’s why we’re looking for talented individuals who can contact title companies to request closing packages and process them after they’ve been received.

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Lending Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.    

Wondering what kind of career awaits you at UWM? Our Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. It’s comprised of four teams, from Lending Support and Client Experience to Closing and Post Closing. Each team is diverse and exciting, and allows an enthusiastic candidate the chance to experience different aspects of the loan process. But that’s not all: our ideal team member would also take elite client service seriously and tackle every day with a multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality. If you’re not sure where your skill and experience can lead you, leave it to our UWM recruiters who are dedicated to pointing new team members toward a career they’ll love. This full-time position requires a 40-hour workweek, yet offers the potential for overtime.

What do you get when you combine a jack of all trades with a customer service aficionado? A UWM Lending Support Specialist! In this role, you’ll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there’s a big potential for growth.