The Default Specialist-Claims Oversight is responsible for managing and monitoring mortgage loans involved in late-stage delinquency, including the business areas of Claims, REO and Property Preservation. Specifically, this role will oversee all component servicing activities involving default servicing, ensuring all loans are serviced in compliance with investor guidelines, internal policies, processes and SLA’s, and all applicable federal/state laws and regulations. The specialist will also oversee and play a critical role in developing, testing and enhancing the in-house servicing platform to ensure timely, accurate, and compliant claim filing and reimbursement processes for government (FHA, VA, USDA) and investor (Fannie Mae, Freddie Mac) insured loans. This position is responsible...

At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership. This role requires 100% onsite attendance in our Pontiac office.

The Insurance Specialist is a member of the mortgage servicing escrow team and is responsible for managing and monitoring insurance requirements on mortgage loan accounts to ensure compliance with investor, insurer, and regulatory guidelines. This includes tracking borrower-provided insurance policies, identifying coverage gaps, processing insurance documents, coordinating lender-placed insurance when necessary, and communicating effectively with borrowers, insurance agents, and internal departments. This role requires 100% onsite attendance in our Pontiac office.

The Front-End Loss Mitigation Specialist plays a key role in the initial review of a loss mitigation application. This position is responsible for preparing loans for underwriting evaluation of temporary loss mitigation solutions, providing notification to the borrower of evaluation results, and documenting system of record. The specialist ensures compliance with investor/insurer, regulatory, and company guidelines while providing high-quality customer service.This role requires 100% onsite attendance in our Pontiac office.

The Loss Mitigation Processor is responsible for managing all document-related reviews within the Loss Mitigation business unit. This includes intake, review, and validation of borrower financial applications and supporting documentation to ensure compliance with investor/insurer, regulatory, and internal requirements. The processor acts as the first line of completeness review, ensuring timely acknowledgement, accurate tracking, and consistent follow-up for any trailing documents.This role requires 100% onsite attendance in our Pontiac office.

The Escrow Operations Specialist on the Mortgage Servicing Team serves as the primary point of contact for customers with questions or concerns related to their escrow accounts. This includes interpreting and explaining escrow analysis statements, handling tax and insurance disbursement inquiries, and providing support regarding payment changes. The specialist must have a strong understanding of mortgage servicing operations, particularly escrow analysis, and provide accurate, empathetic, and efficient customer service via phone and written communications. This role requires 100% onsite attendance in our Pontiac office.

The Servicing Transfer Coordinator is responsible for managing and facilitating the transfer of mortgage servicing rights (MSRs) between mortgage companies. This position ensures that all data, documentation, and customer account information is accurately and efficiently transferred and reconciled during servicing transfers, minimizing disruption to borrowers and ensuring compliance with investor, regulatory, and company guidelines.This role requires 100% onsite attendance in our Pontiac, MI campus.

The Special Loans Analyst is responsible for managing and servicing a portfolio of complex or non-standard mortgage loans, including but not limited to adjustable-rate mortgages (ARMs), lien releases, partial releases, HELOC, buy-downs and SCRA monitoring. This role ensures accurate and timely processing, payment application, customer service, and investor reporting in compliance with regulatory and investor guidelines.

The Mortgage Servicing Credit Reporting Specialist is responsible for ensuring the accurate and timely reporting of mortgage loan data to credit bureaus in compliance with the Fair Credit Reporting Act (FCRA), Metro 2® format, investor guidelines, and company policies. This role plays a key part in maintaining data integrity and resolving credit disputes to protect the organization from regulatory risk and support borrower credit accuracy.

The Loss Mitigation Closer is responsible for accurate review, execution, and fulfillment of approved loss mitigation solutions. This role focuses on reviewing final modification agreements for accuracy, verifying proper borrower execution for recording, managing cash movement and system fulfillment activities, completing post-mod reconciliation, and ensuring servicing systems are updated accurately and timely.This role requires 100% onsite attendance in our Pontiac office.