At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you’ll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions — all while maintaining UWM’s gold-standard reputation for communication, accuracy, and client service. This role requires 100% onsite attendance in our Pontiac office.The shifts: 8am-5pm & 11am-8pm 

The Servicing Quality Control Auditor will perform audits, review audit results on loans being currently serviced/sold by UWM.  This includes an analysis of loan boarding, payments, performing and non-performing loan requirements. These requirements include but are not limited to servicing investor guidelines (FNMA.FHLMC, FHA etc.), Federal and State regulations. The auditor will review and validate defect notifications received from internal and external sources. The auditor will also perform root-cause analysis and QC action-planning with servicing stakeholders to reduce risk.

The Servicing Operations Specialist is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding, MERS (Mortgage Electronic Registration System), investor requests, all internal and external Servicing Audits and various adhoc requests that enter into the Servicing team.  The Servicing Operations Specialist role is an entry level role into the Special Services team and will be hired with a specific focus on Loan Boarding or MERS as well as other needs that arise.