The Workforce Management & Call Routing Specialist is responsible for overseeing workforce management operations, call flow strategy, and telephony optimization within the mortgage servicing contact center environment. This role manages forecasting, staffing, scheduling, real-time queue management, and administration of the Callabrio workforce management platform to ensure efficient call handling and service level performance across servicing operations. The position serves as a key operational partner to servicing leadership and is responsible for aligning call routing strategies, staffing models, and workforce planning with customer demand, regulatory requirements, and business objectives.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(5/20/2026 1:27 PM)
Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(5/20/2026 7:23 AM)
At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you’ll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions — all while maintaining UWM’s gold-standard reputation for communication, accuracy, and client service. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 weeks ago(5/15/2026 11:15 AM)
The Junior Escrow Coordinator on the Mortgage Servicing Team serves as the primary point of contact for customers with questions or concerns related to their escrow accounts. This includes interpreting and explaining escrow analysis statements, handling tax and insurance disbursement inquiries, and providing support regarding payment changes. The specialist must have a strong understanding of mortgage servicing operations, particularly escrow analysis, and provide accurate, empathetic, and efficient customer service via phone and written communications. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 weeks ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 weeks ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
4 weeks ago(4/29/2026 8:56 AM)
The Servicing Operations Specialist II is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding, MERS (Mortgage Electronic Registration System), investor requests, all internal and external Servicing Audits and various adhoc requests that enter into the Servicing team. The Servicing Operations Specialist II role is a more seasoned role within the Special Services team and will be hired with a specific focus on both Loan Boarding and MERS as well as other needs that arise.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 months ago(4/1/2026 8:20 AM)
The Default Specialist-Claims Oversight is responsible for managing and monitoring mortgage loans involved in late-stage delinquency, including the business areas of Claims, REO and Property Preservation. Specifically, this role will oversee all component servicing activities involving default servicing, ensuring all loans are serviced in compliance with investor guidelines, internal policies, processes and SLA’s, and all applicable federal/state laws and regulations. The specialist will also oversee and play a critical role in developing, testing and enhancing the in-house servicing platform to ensure timely, accurate, and compliant claim filing and reimbursement processes for government (FHA, VA, USDA) and investor (Fannie Mae, Freddie Mac) insured loans. This position is responsible...
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
3 months ago(3/9/2026 12:10 PM)
At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
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