The Team Lead, Customer Advocacy is responsible for leading and developing a team of Customer Advocates focused on resolving delinquent loan accounts through proactive engagement, customer-centric solutions, and compliance excellence. This role serves as a bridge between frontline advocacy and leadership by driving performance, managing escalations, ensuring adherence to regulatory requirements, and continuously improving processes to enhance both customer outcomes and operational efficiency. The Team Lead plays a critical role in fostering a culture of accountability, empathy, and high performance while ensuring the team delivers best-in-class customer experiences and prevents unnecessary loan escalation.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
5 days ago(7/16/2026 8:41 AM)
The Default Specialist - Bankruptcy will be a key member of the UWM Servicing Oversight team whose focus is testing and analyzing default and non-performing loans. As a Master Servicer, UWM ensures its sub-servicers are adhering to all guidelines by performing monthly tests for validation and remediation as necessary. The Specialist will work closely with servicing leaders at UWM as well as the associated sub-servicers to ensure that all Federal, State, CFPB, and other guidelines are followed.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(7/15/2026 4:54 PM)
The Default Specialist - Foreclosure will be a key member of the UWM Servicing Oversight team whose focus is testing and analyzing default and non-performing loans. As a Master Servicer, UWM ensures its sub-servicers are adhering to all guidelines by performing monthly tests for validation and remediation as necessary. The Specialist will work closely with servicing leaders at UWM as well as the associated sub-servicers to ensure that all Federal, State, CFPB, and other guidelines are followed.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(7/15/2026 4:16 PM)
The Default Specialist - Claims & REO will be a key member of the UWM Servicing Oversight team whose focus is testing and analyzing default and non-performing loans. As a Master Servicer, UWM ensures its sub-servicers are adhering to all guidelines by performing monthly tests for validation and remediation as necessary. The Specialist will work closely with servicing leaders at UWM as well as the associated sub-servicers to ensure that all Federal, State, CFPB, and other guidelines are followed. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 week ago(7/13/2026 4:42 PM)
At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you’ll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions — all while maintaining UWM’s gold-standard reputation for communication, accuracy, and client service. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 months ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 months ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Connect With UWM!
Not sure what to apply for? Connect with us to speak with a Recruiter and explore opportunities!