The Workforce Management & Call Routing Specialist is responsible for overseeing workforce management operations, call flow strategy, and telephony optimization within the mortgage servicing contact center environment. This role manages forecasting, staffing, scheduling, real-time queue management, and administration of the Callabrio workforce management platform to ensure efficient call handling and service level performance across servicing operations. The position serves as a key operational partner to servicing leadership and is responsible for aligning call routing strategies, staffing models, and workforce planning with customer demand, regulatory requirements, and business objectives.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
11 hours ago(5/20/2026 1:28 PM)
Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
11 hours ago(5/20/2026 1:27 PM)
Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
13 hours ago(5/20/2026 12:13 PM)
The Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
13 hours ago(5/20/2026 12:00 PM)
The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
14 hours ago(5/20/2026 11:17 AM)
Mentoring can be a truly rewarding experience, especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000-square-foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines, and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
17 hours ago(5/20/2026 7:23 AM)
At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you’ll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions — all while maintaining UWM’s gold-standard reputation for communication, accuracy, and client service. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 day ago(5/19/2026 3:30 PM)
United Wholesale Mortgage (UWM) has grown rapidly into the #1 overall mortgage lender in the United States. given our size and impact on the Mortgage Industry, the strength of the UWM brand among our key business partners is critical. The Investor Relations Coordinator supports the Investor Relations team as well as senior leadership in managing and maintaining effective communication between the company and its analysts and investors. This role will also assist in coordinating all events, visits, and meetings including preparing investor materials and ensuring information is provided and executed in a timely manner. The Investor Relations Coordinator helps foster strong relationships with our investors and analysts and contributes to the overall success of UWM.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 day ago(5/19/2026 1:49 PM)
The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of urgency.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 day ago(5/19/2026 1:47 PM)
The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of urgency.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 day ago(5/19/2026 1:36 PM)
The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of urgency.This role requires 100% onsite attendance in our Pontiac office.Shifts available: 7am-4pm, 11am-8pm, 1pm-10pm
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 day ago(5/19/2026 1:36 PM)
The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of urgency.This role requires 100% onsite attendance in our Pontiac office.Shifts available: 7am-4pm, 11am-8pm, 1pm-10pm
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 days ago(5/18/2026 5:16 PM)
We are in search of an Observability Architect to strengthen our Enterprise Technology team and contribute to building our Center of Excellence in Monitoring and Observability domains. As the Observability Architect in ET, you will play a pivotal role in establishing furthering the growth of both the Operational Center of Excellence as well as UWM IT, offering guidance for the evolution and optimization of our Monitoring and Observability toolset, and engaging in technical discussions and requirements analysis with partners and teammates to ensure alignment with the immediate and long term needs of our strategic partners. Partnering with Application Development and Architecture, you will be leading the charge on the standardization and implementation of our continued need for deeper and...
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 days ago(5/18/2026 3:54 PM)
The Corporate Counsel will be responsible for a variety of research and legal matters, as well as supporting the business from a compliance standpoint.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(5/15/2026 11:15 AM)
The Junior Escrow Coordinator on the Mortgage Servicing Team serves as the primary point of contact for customers with questions or concerns related to their escrow accounts. This includes interpreting and explaining escrow analysis statements, handling tax and insurance disbursement inquiries, and providing support regarding payment changes. The specialist must have a strong understanding of mortgage servicing operations, particularly escrow analysis, and provide accurate, empathetic, and efficient customer service via phone and written communications. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(5/14/2026 5:55 PM)
Use your problem-solving skills and our guidelines to determine if a company is able to become and/or receive additional approvals with us as a client. Daily interactions with a mix of internal and external clients. Looking for a team player with strong work ethic, positive attitude, coach-able, sense of urgency in tasks, attention to detail, adapts well to changes, organized, someone that is driven and takes ownership and pride in their work.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
6 days ago(5/14/2026 4:06 PM)
The Paralegal assists leaders on the Legal and Compliance team by performing a variety of legal duties, including conducting legal research, drafting legal documents, handling active and non-routine litigation matters, responding to subpoena and discovery requests, and maintaining confidential company records. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 week ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 week ago(5/13/2026 11:20 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 week ago(5/12/2026 3:22 PM)
The Team Leader in the Infrastructure Platform Engineering team provides direction, guidance and instruction for a team of Systems Engineers and Administrators. We are looking for a strong leader to guide the team in building and maintaining both production and non-production environments critical to our business. This role will ensure that the team delivers world class client service while supporting Puppet, Terraform, Kubernetes, Certificates, Task Automation, server provisioning, and more. This position requires a technical mind that has a deep understanding of security, networking, and server virtualization technologies, good operational experience and experience managing a team of IT professionals.