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The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of urgency.
Wondering what kind of career awaits you at UWM? Our Operations team is a great fit for self-motivated individuals who are comfortable in a fast-paced environment. It’s comprised of four teams: Lending Support, Client Experience, Closing and Post Closing. Each team is diverse, exciting and allows an enthusiastic candidate the chance to experience different aspects of the loan process. But that’s not all: Our ideal team member would also take elite client service seriously and tackle every day with multitasking vengeance, while also hitting daily production goals with accuracy and a high level of quality. If you’re not sure where your skills and experience can lead you, leave it to our UWM recruiters who are dedicated to pointing new team members toward a career they’ll love. This...
Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries
Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone’s life and career. If you enjoy leading people toward success — and you relish the art of conversation — you’d make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you’ll meet with team members to coach them on UWM’s best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences — apply today
A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member/client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience
This role works with Leaders, Coaches, and Call Scorers on the CX team to identify client experience trends to search for in our speech analytics software. The Speech Analytics Programmer will work to audit results then organize the data utilizing different visualization tools and then present these findings to leadership in a comprehensive manner. The ideal candidate is a forward thinker with a strong client experience background, who is great at thinking outside the box and prioritizing many projects at once.
This role works with Leaders, Coaches, and Call Scorers on the CX team to identify client experience trends to search for in our speech analytics software. The Speech Analytics Programmer will work to audit results then organize the data utilizing different visualization tools and then present these findings to leadership in a comprehensive manner. The ideal candidate is a forward thinker with a strong client experience background, who is great at thinking outside the box and prioritizing many projects at once.
The Entry Level Capital Markets Analyst role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients.
