The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.

The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.

The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.

The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

United Wholesale Mortgage is seeking a detail oriented, analytical individual to join our team as a Senior Investor Reporting Analyst. This individual will work with multiple business units to ensure timely handling of all wires, interbank transfers of funds, opening and closing of all divisional bank accounts for UWM.  Responsible for ensuring all accounts are processed in an approved timeline and investor guidelines while minimizing financial losses and risk to UWM, Private Label Servicers and our investors. This position performs a variety of high volume cash transactions, reconciliations and balancing to ensure operational excellence and ensure accuracy for all financial institutions involved while making sure all regulations and compliance are followed.  Ability to work with more...

This position will perform investor accounting/reporting duties, and ensure our Sub-Servicers are adhering to all investor and regulatory guidelines by responding to internal and external audits, boarding new loan products effectively, assisting in completing MSR transfers in a compliant and timely manner and ensuring the onboarding and monthly reporting to all new investors are performed accurately.