The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or ForeclosureThis role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 week ago(4/14/2026 7:23 AM)
The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or Foreclosure. This role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
2 weeks ago(4/9/2026 1:20 PM)
The Servicing Operations Specialist I is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding, MERS (Mortgage Electronic Registration System), investor requests, all internal and external Servicing Audits and various adhoc requests that enter into the Servicing team. The Servicing Operations Specialist I role is an entry level role into the Special Services team and will be hired with a specific focus on Loan Boarding or MERS as well as other needs that arise.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
3 weeks ago(4/1/2026 8:20 AM)
The Default Specialist-Claims Oversight is responsible for managing and monitoring mortgage loans involved in late-stage delinquency, including the business areas of Claims, REO and Property Preservation. Specifically, this role will oversee all component servicing activities involving default servicing, ensuring all loans are serviced in compliance with investor guidelines, internal policies, processes and SLA’s, and all applicable federal/state laws and regulations. The specialist will also oversee and play a critical role in developing, testing and enhancing the in-house servicing platform to ensure timely, accurate, and compliant claim filing and reimbursement processes for government (FHA, VA, USDA) and investor (Fannie Mae, Freddie Mac) insured loans. This position is responsible...
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
1 month ago(3/9/2026 12:10 PM)
At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
4 months ago(12/30/2025 3:31 PM)
The Junior Escrow Coordinator on the Mortgage Servicing Team serves as the primary point of contact for customers with questions or concerns related to their escrow accounts. This includes interpreting and explaining escrow analysis statements, handling tax and insurance disbursement inquiries, and providing support regarding payment changes. The specialist must have a strong understanding of mortgage servicing operations, particularly escrow analysis, and provide accurate, empathetic, and efficient customer service via phone and written communications. This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
4 months ago(12/30/2025 3:17 PM)
The Servicing Transfer Coordinator is responsible for managing and facilitating the transfer of mortgage servicing rights (MSRs) between mortgage companies. This position ensures that all data, documentation, and customer account information is accurately and efficiently transferred and reconciled during servicing transfers, minimizing disruption to borrowers and ensuring compliance with investor, regulatory, and company guidelines.This role requires 100% onsite attendance in our Pontiac, MI campus.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
4 months ago(12/30/2025 12:13 PM)
The Special Loans Analyst is responsible for managing and servicing a portfolio of complex or non-standard mortgage loans, including but not limited to adjustable-rate mortgages (ARMs), lien releases, partial releases, HELOC, buy-downs and SCRA monitoring. This role ensures accurate and timely processing, payment application, customer service, and investor reporting in compliance with regulatory and investor guidelines.
Business Unit
United Wholesale Mortgage
Job Post Information* : Posted Date
4 months ago(12/9/2025 1:15 PM)
The Loss Mitigation Coordinator is responsible for accurate review, execution, and fulfillment of approved loss mitigation solutions. This role focuses on reviewing final modification agreements for accuracy, verifying proper borrower execution for recording, managing cash movement and system fulfillment activities, completing post-mod reconciliation, and ensuring servicing systems are updated accurately and timely.This role requires 100% onsite attendance in our Pontiac office.
Business Unit
United Wholesale Mortgage
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